Privacy Policy Overview
Protecting your personal information in South Africa
Introduction to Our Policy
We take privacy seriously and comply with South African data protection laws and regulations. Learn how your information is collected, stored, used, and protected by our team.
This policy explains your rights, the measures we take to keep your data secure, and how you can contact us about your information.
Personal Data We Collect
We collect only information you provide or what is needed for our services. This may include your name, contact details, and service preferences.
Information You Provide Directly
- • Name and contact information
- • Address and service location
- • Booking and enquiry details
- • Feedback or survey responses
- • Payment-related information
Information Collected Automatically
- • Device information, such as browser type
- • IP address and approximate location
- • Site navigation and usage analytics
- • Cookie data for site preferences
- • Interaction logs for troubleshooting
How We Use Your Data
Your data helps us deliver services, respond to enquiries, improve our offerings, and meet legal obligations.
- • Booking and confirming services
- • Customising your experience
- • Communicating service updates
- • Improving our website and services
- • Processing transactions securely
- • Handling feedback and queries
- • Legal and regulatory compliance
Our Promise: We never sell your data. Access is limited and only used for operational purposes or as required by law.
When We Share Data
Your data is shared only with partners, regulators, or service providers necessary for delivering our services.
Service Providers and Partners
We partner with reputable service providers, who are contractually bound to protect your data security and confidentiality.
Legal or Regulatory Obligations
We may disclose data if required by law or lawful regulatory requests.
Anonymous Statistics
Aggregated, non-identifiable data may be used for general reporting.
Your Rights Under POPIA
You have the right to access, correct, delete, and control your data. Contact us for any concerns or requests about your privacy.
- • Request what personal data we hold about you
- • Correct or update your details
- • Request deletion of your data
- • Request transfer of your data
- • Object to processing or communications
- • Restrict certain uses of your data
For privacy questions or requests, email or call us using the contacts below.
How We Protect Data
We apply technical and organisational measures to keep your information safe, regularly reviewing our processes and partners.
Our Technical Safeguards
- • Encryption for sensitive data transfers
- • Firewall protection for all online systems
- • Regular system security updates
- • Access restrictions for sensitive data
Organisational Precautions
- • Staff privacy training and vetting
- • Written internal data protection policies
- • Limited and monitored data access
- • Routine audits and compliance checks
How Long We Keep Data
We store your data only as long as necessary to deliver services or meet legal duties. Retention periods vary by data type.
- • Kept for duration of your account
- • Retained per legal requirements
- • Stored for communication history
- • Held as required for transactions
- • Kept for opt-in and preference management
Retention periods are reviewed and data removed when no longer needed.
Data Transfers Outside South Africa
If your data is transferred abroad, we require strict safeguards and legal agreements with any overseas partners.
- • Use of standard contractual clauses
- • Audited, secure international partners
- • Transfer only when necessary
- • Contact us for more information
Cookies and Tracking Technologies
We use necessary cookies to enhance your website experience and analytics. Your preferences are respected and customisable.
Types of Cookies Used
- • Support basic site operation and security
- • Help us understand site use
- • Remember your settings
- • Enable enhanced services
You control cookies in your browser settings or via our site cookie banner.
Policy Changes and Updates
This privacy policy is reviewed regularly and updated as needed. Check this page for the most current version.
- • Notice on our website
- • Email, when significant changes occur
- • In-service notifications for major changes
- • Request for new consent, if required
We encourage you to review any changes periodically.
Contact Us About Privacy
If you have questions, please reach out to our team using the details below.
Niveloq
Willowbridge / Tyger Valley, Cape Town South Africa
Phone: +27(44)0113957
Email: content@niveloq.world
Updated: January 31, 2026
Effective: January 31, 2026